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[BUG] CCExtractor 0.94 (Windows 10) crashes #768
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Originally created by @hspindel on GitHub (Jun 2, 2023).
CCExtractor used to work fine for me, but recently stopped. I tried upgrading to make sure I had the latest version
Windows reports that ccextractorwinfull.exe has stopped working.
ffmpeg is able to successfully extract subtitles from the same file.
In GUI panel, there is this message:
HardsubX Hard Subtitle Extractor) = Burned-in subtitle extraction subsystem eng.traineddata not found! No switching possible.
The video from which I'm trying to extract subtitles does not have burned-in subtitles. Here is mediainfo:
General
Complete name : L:\stream\Bosch\Season 4\Bosch - s04e04 - Past Lives.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 1.11 GiB
Duration : 51 min 30 s
Overall bit rate mode : Variable
Overall bit rate : 3 098 kb/s
Frame rate : 29.970 FPS
Collection : Bosch
Season : 4
Part : 4
Track name : s04e04 - Past Lives
Performer : Bosch
Performer/Sorted by : Bosch
ContentType : TV Show
Writing application : Lavf58.33.100
Cover : Yes
Comment : Det. Francis Sheehan comes clean to Bosch, Robertson suspects a leak in the investigation, and Edgar joins the Task Force. Social unrest surrounding the Elias murder grows and Irving is pressured to intervene. Eleanor asks Bosch for parenting advice and confesses the truth about her marriage to Reggie Woo.
AirDate : 2018-04-13T00:00:00
Browsepath : Amazon Prime Video | Howard Spindel | Originals | Amazon Originals | Bosch | Season 4
Date : 2018-04-13T00:00:00
HasChapters : 0
MaxAudioJump : 0.00
MaxSourceFps : 23.96
MaxVideoJump : 3.80
MinSourceFps : 22.79
PLVF : 1
Path : https://www.amazon.com/gp/video/detail/B089XWC7X6/ref=atv_dp_pb_core?autoplay=1&t=0
Properties : 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
ProviderName : Amazon Prime Video
RecordingTimestamp : 2022-06-10T21:13:05
SourceFps : 23.96
Sourceid : https://www.amazon.com/gp/video/detail/B089XWC7X6/ref=atv_dp_pb_core?autoplay=1&t=0
SubsLanguages : eng,spa
SubsTrack_eng : (Binary)
SubsTrack_spa : (Binary)
Thumbnailurl :
df6cf6f660.UY500_UX667_PJPrime-UHD-Sash-Extra-Large-2017,TopLeft,0,0_UY200_RI_V_TTW.jpgTotalAudioJumps : 0
TotalVideoJumps : 13
Title/Sort : s04e04 - Past Lives
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 51 min 29 s
Bit rate : 2 902 kb/s
Nominal bit rate : 3 200 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.105
Stream size : 1.04 GiB (94%)
Writing library : x264 core 158 r2984 3759fcb
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x1:0x111 / me=dia / subme=4 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=12 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=4 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=30 / keyint_min=3 / scenecut=40 / intra_refresh=0 / rc_lookahead=0 / rc=cbr / mbtree=0 / bitrate=3200 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=3200 / vbv_bufsize=3200 / nal_hrd=none / filler=0 / ip_ratio=1.41 / pb_ratio=2.00 / aq=1:1.00
Codec configuration box : avcC
Audio
ID : 4
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 51 min 30 s
Duration_LastFrame : -5 ms
Bit rate mode : Variable
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 69.6 MiB (6%)
Default : Yes
Alternate group : 1
Text #1
ID : 2
Format : Timed Text
Muxing mode : sbtl
Codec ID : tx3g
Duration : 48 min 30 s
Bit rate mode : Variable
Bit rate : 69 b/s
Frame rate : 0.524 FPS
Stream size : 24.4 KiB (0%)
Language : English
Default : Yes
Forced : No
Alternate group : 3
Count of events : 788
Text #2
ID : 3
Format : Timed Text
Muxing mode : sbtl
Codec ID : tx3g
Duration : 48 min 30 s
Bit rate mode : Variable
Bit rate : 64 b/s
Frame rate : 0.409 FPS
Stream size : 22.8 KiB (0%)
Language : Spanish
Default : No
Forced : No
Alternate group : 3
Count of events : 607
@hspindel commented on GitHub (Jun 2, 2023):
Update: I found some other information that recommended downloading eng.traineddata, placing it in a subdirectory of ccextractor, and setting environment variable TESSDATA_PREFIX to the directory where ccextractor lives.
I did try this. ccextractor still crashes, but the message has changed. It now reads:
(HardsubX (Hard Subtitle Extractor) - Burned-in subtitle extraction subsystem
@hspindel commented on GitHub (Jun 2, 2023):
Update 2: I found a way to get ccextractor to function. Go into Hardsubx settings and disable it (first option). Now ccextractor runs without crashing, but the SRT file is zero-length.
@cfsmp3 commented on GitHub (Dec 14, 2025):
@hspindel can you share a video sample, if you still have this problem?
@cfsmp3 commented on GitHub (Dec 26, 2025):
Closing - @hspindel feel free to reopen if you still have problems.
Note that 0.96.2 specifically addresses hardsubx on Windows, so please do check it out.
@hspindel commented on GitHub (Dec 26, 2025):
Any video sample I share would be a large file. How would you like me to share that?
@cfsmp3 commented on GitHub (Dec 26, 2025):
A google drive or dropbox link for example.
@hspindel commented on GitHub (Dec 27, 2025):
Can't get one to fail right now. Will post later if I run across this issue again.