[QUESTION] File encoding for subtitle files #808

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claunia · 2026-01-29T16:53:52Z

claunia commented

2026-01-29 16:53:52 +00:00

Originally created by @dlrubin on GitHub (Aug 26, 2024).

Hi,
When using CCExtractor to extract subtitles with latest version on Mac, and using default settings in the GUI, except for choosing either default or utf-8 encoding and srt format output, the file isn't readable on a mac or in windows (doesn't seem to be openable test file).
Any suggestions?
Here is the required info:

CCExtractor version: 0.89

In raising this issue, I confirm the following:

[x ] I have read and understood the contributors guide.
[ x] I have checked that the bug-fix I am reporting can be replicated, or that the feature I am suggesting isn't already present.
[ x] I have checked that the issue I'm posting isn't already reported.
[ x] I have checked that the issue I'm porting isn't already solved and no duplicates exist in closed issues and in opened issues
[ x] I have checked the pull requests tab for existing solutions/implementations to my issue/suggestion.
[ x] I have used the latest available version of CCExtractor to verify this issue exists.
[ x] I have ticked all the boxes in this section and to prove it I'm deleting the section completely to remove boilerplate text.

Necessary information

Is this a regression (i.e. did it work before)? no
What platform did you use? {Window/Linux/Mac} Mac
What were the used arguments? Just used the GUI and used default settings, except for output chose srt format and for encoding tried default and utf-8

Originally created by @dlrubin on GitHub (Aug 26, 2024). Hi, When using CCExtractor to extract subtitles with latest version on Mac, and using default settings in the GUI, except for choosing either default or utf-8 encoding and srt format output, the file isn't readable on a mac or in windows (doesn't seem to be openable test file). Any suggestions? Here is the required info: CCExtractor version: 0.89 # In raising this issue, I confirm the following: - [x ] I have read and understood the [contributors guide](https://github.com/CCExtractor/ccextractor/blob/master/.github/CONTRIBUTING.md). - [ x] I have checked that the bug-fix I am reporting can be replicated, or that the feature I am suggesting isn't already present. - [ x] I have checked that the issue I'm posting isn't already reported. - [ x] I have checked that the issue I'm porting isn't already solved and no duplicates exist in [closed issues](https://github.com/CCExtractor/ccextractor/issues?q=is%3Aissue+is%3Aclosed) and in [opened issues](https://github.com/CCExtractor/ccextractor/issues) - [ x] I have checked the pull requests tab for existing solutions/implementations to my issue/suggestion. - [ x] I have used the latest available version of CCExtractor to verify this issue exists. - [ x] I have ticked all the boxes in this section and to prove it I'm deleting the section completely to remove boilerplate text. # Necessary information - Is this a regression (i.e. did it work before)? no - What platform did you use? {Window/Linux/Mac} Mac - What were the used arguments? Just used the GUI and used default settings, except for output chose srt format and for encoding tried default and utf-8

claunia closed this issue

2026-01-29 16:53:52 +00:00

claunia commented

2026-01-29 16:53:53 +00:00

@steel-bucket commented on GitHub (May 13, 2025):

Is it possible for you to provide us with the Subtitle-merged Video File, so we can check if it works with the main branch of CCExtractor?

@steel-bucket commented on GitHub (May 13, 2025): Is it possible for you to provide us with the Subtitle-merged Video File, so we can check if it works with the main branch of CCExtractor?

claunia commented

2026-01-29 16:53:53 +00:00

@cfsmp3 commented on GitHub (Dec 26, 2025):

This issue was reported with version 0.89, which is quite outdated. We've made many encoding fixes since then, and the current version is 0.96.

A sample file was requested 7 months ago to help investigate, but we haven't received a response.

Please try the latest version (0.96) and let us know if the issue persists. If it does, please provide a sample file so we can investigate.

Closing as stale - please reopen with a sample file if you're still experiencing issues on version 0.96.

@cfsmp3 commented on GitHub (Dec 26, 2025): This issue was reported with version 0.89, which is quite outdated. We've made many encoding fixes since then, and the current version is 0.96. A sample file was requested 7 months ago to help investigate, but we haven't received a response. Please try the latest version (0.96) and let us know if the issue persists. If it does, please provide a sample file so we can investigate. Closing as stale - please reopen with a sample file if you're still experiencing issues on version 0.96.

claunia referenced this issue

2026-01-29 17:17:36 +00:00

[PR #808] [MERGED] Making error messages clearer and less ambiguous. #1618

claunia referenced this issue

2026-01-29 17:17:37 +00:00

[PR #808] Making error messages clearer and less ambiguous. #1621

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Reference: starred/ccextractor#808