Explorer crash from jumplist #18636

@zadjii-msft commented on GitHub (Oct 24, 2022):

That's super weird! I unfortunately don't think we (the terminal team) have any control over that part of the stack. That's gonna make it hard for us to investigate it on our side. However, if you file feedback using the Feedback Hub on the "Desktop Environment > Taskbar" Category, that should redirect the feedback to the appropriate folks to investigate. Make sure to capture a recording of the crash - that should collect any logs they have set up. If you "share" the feedback URL here, I can make sure to follow up on the thread and make sure it gets promoted internally.

Thanks!

@zadjii-msft commented on GitHub (Oct 24, 2022): That's super weird! I unfortunately don't think we (the terminal team) have any control over that part of the stack. That's gonna make it hard for us to investigate it on our side. However, if you file feedback using the Feedback Hub on the "Desktop Environment > Taskbar" Category, that should redirect the feedback to the appropriate folks to investigate. Make sure to capture a recording of the crash - that should collect any logs they have set up. If you "share" the feedback URL here, I can make sure to follow up on the thread and make sure it gets promoted internally. Thanks!

claunia commented

@fitch22 commented on GitHub (Oct 25, 2022):

I recorded the crash with Feedback Hub and submitted the bug report. Here is a link to the URL:
https://aka.ms/AAij3x1

I realize this would not appear to be a Windows Terminal bug, but it only happens with Windows Terminal. None of my other apps in my taskbar (or in the start menu) cause this to happen.

Thanks.

@fitch22 commented on GitHub (Oct 25, 2022): I recorded the crash with Feedback Hub and submitted the bug report. Here is a link to the URL: https://aka.ms/AAij3x1 I realize this would not appear to be a Windows Terminal bug, but it only happens with Windows Terminal. None of my other apps in my taskbar (or in the start menu) cause this to happen. Thanks.

claunia commented

@DHowett commented on GitHub (Oct 25, 2022):

Oh, I remember looking at this one! Sorry, responding to it got pushed down my to-do list a little bit.

The exception code 0x0eedfade comes from the "Delphi" programming language. That's the weirdest thing about this: Terminal and Explorer don't use Delphi! Nothing that comes with the OS does, actually...

Do you know if you have any shell extensions installed? The sort that add a context menu, a toolbar, a taskbar plugin, etc.?

@DHowett commented on GitHub (Oct 25, 2022): Oh, I remember looking at this one! Sorry, responding to it got pushed down my to-do list a little bit. The exception code `0x0eedfade` comes from the "Delphi" programming language. That's the weirdest thing about this: Terminal and Explorer don't use Delphi! Nothing that comes with the OS does, actually... Do you know if you have any shell extensions installed? The sort that add a context menu, a toolbar, a taskbar plugin, etc.?

claunia commented

@fitch22 commented on GitHub (Oct 25, 2022):

I have a few programs with shell extensions. Adobe Acrobat XI, Beyond Compare 4.4.3, Notepad++, PowerArchiver 2022, Qimage. Qimage appears to be written in Delphi, but does not have any shell extensions that I can see. I also have a program called Altium Designer 22 which at one point was definitely written either mostly or entirely in Delphi. I don't know if it installed any shell extensions, I don't really see any. Is there something in the registry I could look for that would indicate a shell extension? If there is, is there a way to disable it maybe temporarily?

How would I determine whether or not a piece of software was written in Delphi?

Thanks.

@fitch22 commented on GitHub (Oct 25, 2022): I have a few programs with shell extensions. Adobe Acrobat XI, Beyond Compare 4.4.3, Notepad++, PowerArchiver 2022, Qimage. Qimage appears to be written in Delphi, but does not have any shell extensions that I can see. I also have a program called Altium Designer 22 which at one point was definitely written either mostly or entirely in Delphi. I don't know if it installed any shell extensions, I don't really see any. Is there something in the registry I could look for that would indicate a shell extension? If there is, is there a way to disable it maybe temporarily? How would I determine whether or not a piece of software was written in Delphi? Thanks.

claunia commented

@fitch22 commented on GitHub (Oct 25, 2022):

Just a bit more info. I used a utility called ShellExView to disable every non-microsoft shell extension and the problem remained. Would not appear to be a shell extension unless it is a Microsoft shell extension.

@fitch22 commented on GitHub (Oct 25, 2022): Just a bit more info. I used a utility called ShellExView to disable every non-microsoft shell extension and the problem remained. Would not appear to be a shell extension unless it is a Microsoft shell extension.

claunia commented

@DHowett commented on GitHub (Oct 26, 2022):

Huh. I'm running out of troubleshooting avenues! Thanks for testing all my wacky theories.

When you filed the feedback item above, did you crash explorer while it was in "collecting..." or "recreate my problem" mode? I couldn't find a crash dump in there, only a "live" dump from a running instance of Explorer.

(If you did, there may be something afoot with the Feedback system I don't fully understand on how it captures crash dumps.)

@DHowett commented on GitHub (Oct 26, 2022): _Huh._ I'm running out of troubleshooting avenues! Thanks for testing all my wacky theories. When you filed the feedback item above, did you crash explorer while it was in "collecting..." or "recreate my problem" mode? I couldn't find a crash dump in there, only a "live" dump from a running instance of Explorer. (If you did, there may be something afoot with the Feedback system I don't fully understand on how it captures crash dumps.)

claunia commented

@fitch22 commented on GitHub (Oct 26, 2022):

I am not all that familiar with Feedback Hub. What I did was start the recording, then I right clicked on the Terminal icon and selected Powershell, explorer then crashed and restarted. I then ended the recording from Feedback Hub and sent the recording to MS. If there is a better way to do this let me know and I can try again.

Thanks.

@fitch22 commented on GitHub (Oct 26, 2022): I am not all that familiar with Feedback Hub. What I did was start the recording, then I right clicked on the Terminal icon and selected Powershell, explorer then crashed and restarted. I then ended the recording from Feedback Hub and sent the recording to MS. If there is a better way to do this let me know and I can try again. Thanks.

claunia commented

@fitch22 commented on GitHub (Nov 11, 2022):

When or how can I get some sort of resolution to this?

@fitch22 commented on GitHub (Nov 11, 2022): When or how can I get some sort of resolution to this?

claunia commented

@DHowett commented on GitHub (Nov 11, 2022):

Sorry, I'm going to need to dig up a File Explorer expert 😄

@DHowett commented on GitHub (Nov 11, 2022): Sorry, I'm going to need to dig up a File Explorer expert :smile:

claunia commented

@fitch22 commented on GitHub (Jan 29, 2023):

Any progress at all?

@fitch22 commented on GitHub (Jan 29, 2023): Any progress at all?

claunia commented

@DHowett commented on GitHub (Mar 1, 2023):

Thanks for your patience, and I'm sorry for the radio silence.

With those shell extension applicatiosn uninstalled (not just disabled; I don't know how ShellExtView works, and I'm sorry¹), can you reproduce the issue and send a new copy of the event in your event log?

I would love to see if the exception code changes... because that could point to a different culprit.

We've noticed that Beyond Compare and PowerArchiver both have a tendency to crash with Delphi exceptions. There's also "UninstallExplorer" and "TeraCopy", but I don't know whether you are using them. I can't point to any others in your list that both have shell extensions and tend to crash.

It is very likely that you disabled all the non-Microsoft extensions properly; but I can't discharge myself of my duty as triager without trying to eliminate more variables. :( ↩︎

@DHowett commented on GitHub (Mar 1, 2023): Thanks for your patience, and I'm sorry for the radio silence. _With those shell extension applicatiosn uninstalled_ (not just disabled; I don't know how ShellExtView works, and I'm sorry[^1]), can you reproduce the issue and send a new copy of the event in your event log? I would love to see if the exception code changes... because that could point to a different culprit. We've noticed that Beyond Compare and PowerArchiver both have a tendency to crash with Delphi exceptions. There's also "UninstallExplorer" and "TeraCopy", but I don't know whether you are using them. I can't point to any others in your list that both have shell extensions and tend to crash. [^1]: It is very likely that you disabled all the non-Microsoft extensions properly; but I can't discharge myself of my duty as triager without trying to eliminate more variables. :(

claunia commented

@fitch22 commented on GitHub (Mar 3, 2023):

@DHowett,
OK, uninstalling all of the software with extensions on my main computer is not really practical. However since you mentioned Beyond Compare and PowerArchiver, I figured I can take a fresh install and install that software and see what happens. Well, Beyond Compare has no effect. By itself, terminal can be opened without issue. However, after installing PowerArchiver, the problem appeared. It behaves exactly like on my main machine. I can open terminal just fine by left clicking on the taskbar icon. I can open any of the terminal types like command prompt or powershell. But if I right click on the taskbar icon and try to open any of the profiles, explorer crashes and restarts.

So it appears the culprit is Power Archiver.

Is this a bug in terminal, or a bug in Power Archiver? And who might be able to fix this?

Thanks!

@fitch22 commented on GitHub (Mar 3, 2023): @DHowett, OK, uninstalling all of the software with extensions on my main computer is not really practical. However since you mentioned Beyond Compare and PowerArchiver, I figured I can take a fresh install and install that software and see what happens. Well, Beyond Compare has no effect. By itself, terminal can be opened without issue. However, after installing PowerArchiver, the problem appeared. It behaves exactly like on my main machine. I can open terminal just fine by left clicking on the taskbar icon. I can open any of the terminal types like command prompt or powershell. But if I right click on the taskbar icon and try to open any of the profiles, explorer crashes and restarts. So it appears the culprit is Power Archiver. Is this a bug in terminal, or a bug in Power Archiver? And who might be able to fix this? Thanks!

claunia commented