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Error "The service has not been started" when running Windows Terminal #8639

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opened 2026-01-31 01:34:25 +00:00 by claunia · 4 comments
claunia commented 2026-01-31 01:34:25 +00:00
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Originally created by @chrisaballard on GitHub (May 28, 2020).

Environment

Microsoft Windows [Version 10.0.18362.778]

Steps to reproduce

I installed Windows Terminal v1.0.1401.0 from the releases page https://github.com/microsoft/terminal/releases as my group policy does not allow me to install apps from the Microsoft Store.

Expected behavior

Windows Terminal should start correctly

Actual behavior

After installing Windows Terminal and trying to run it, I receive the following error:

The service has not been started

Opening event viewer, the following event is logged for Microsoft-Windows-AppModel-Runtime/Admin:

0x80070426: Cannot create the process for package Microsoft.WindowsTerminal_1.0.1401.0_x64__8wekyb3d8bbwe because an error was encountered while preparing for activation. [LaunchProcess]

And also this event:

Failed with 0x490 modifying AppModel Runtime status for package Microsoft.WindowsTerminal_1.0.1401.0_x64__8wekyb3d8bbwe for user zzz (current status = 0x0, desired status = 0x20).

Originally created by @chrisaballard on GitHub (May 28, 2020). # Environment Microsoft Windows [Version 10.0.18362.778] # Steps to reproduce I installed Windows Terminal v1.0.1401.0 from the releases page https://github.com/microsoft/terminal/releases as my group policy does not allow me to install apps from the Microsoft Store. # Expected behavior Windows Terminal should start correctly # Actual behavior After installing Windows Terminal and trying to run it, I receive the following error: ```The service has not been started``` Opening event viewer, the following event is logged for Microsoft-Windows-AppModel-Runtime/Admin: ```0x80070426: Cannot create the process for package Microsoft.WindowsTerminal_1.0.1401.0_x64__8wekyb3d8bbwe because an error was encountered while preparing for activation. [LaunchProcess]``` And also this event: ```Failed with 0x490 modifying AppModel Runtime status for package Microsoft.WindowsTerminal_1.0.1401.0_x64__8wekyb3d8bbwe for user zzz (current status = 0x0, desired status = 0x20).```
claunia added the Needs-TriageNeeds-Tag-FixNeeds-Attention labels 2026-01-31 01:34:25 +00:00
claunia commented 2026-01-31 01:34:26 +00:00
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@oising commented on GitHub (May 28, 2020):

It's one thing to block the vector to install modern apps (the microsoft store), but it seems like your company's IT team have also disabled the parts of Windows that allow launching store apps too. The releases page allow you to bypass the former, but the latter is something you'll have to talk to your company about.

@oising commented on GitHub (May 28, 2020): It's one thing to block the vector to install modern apps (the microsoft store), but it seems like your company's IT team have also disabled the parts of Windows that allow _launching_ store apps too. The releases page allow you to bypass the former, but the latter is something you'll have to talk to your company about.
claunia commented 2026-01-31 01:34:26 +00:00
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@ghost commented on GitHub (Jun 1, 2020):

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

@ghost commented on GitHub (Jun 1, 2020): This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for **4 days**. It will be closed if no further activity occurs **within 3 days of this comment**.
claunia commented 2026-01-31 01:34:27 +00:00
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@jeff-bb commented on GitHub (Jul 1, 2020):

This is the result of wlidsvc / Microsoft Account Sign-in Assistant not running or being disabled. Alternatively or in addition to that, the device does not have internet access or not internet access to login.live.com to acquire a store license. The app should be made available with an offline license to resolve this if you are unable to start the needed service or provide the needed internet access.

@jeff-bb commented on GitHub (Jul 1, 2020): This is the result of wlidsvc / Microsoft Account Sign-in Assistant not running or being disabled. Alternatively or in addition to that, the device does not have internet access or not internet access to login.live.com to acquire a store license. The app should be made available with an offline license to resolve this if you are unable to start the needed service or provide the needed internet access.
claunia commented 2026-01-31 01:34:27 +00:00
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@chrisaballard commented on GitHub (Jul 2, 2020):

@jeff-bb thanks for the advice. Starting the service now allows me to install it from the Store. Problem fixed! :)

@chrisaballard commented on GitHub (Jul 2, 2020): @jeff-bb thanks for the advice. Starting the service now allows me to install it from the Store. Problem fixed! :)
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Reference: starred/terminal#8639
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